The high road to service is travelled with integrity, compassion and understanding; people don’t care how much we know until they know how much we care.
Choose Your Path Wisely
Remember the poem by Robert Frost about choosing the less-traveled path? If not, it’s written below:
The Road Not Taken by Robert Frost
Two roads diverged in a yellow wood,
And sorry I could not travel both
And looked down one as far as I could
To where it bent in the undergrowth;
Then took the other, as just as fair,
Because it was grassy and wanted wear;
Though as for that, the passing there
Had worn them really about the same,
And both that morning equally lay
In leaves no step had trodden black.
Oh, I marked the first for another day!
Yet knowing how way leads on to way
I doubted if I should ever come back.
I shall be telling this with a sigh
Somewhere ages and ages hence:
Two roads diverged in a wood, and I,
I took the one less traveled by,
And that has made all the difference.
Frost chose the more difficult but more rewarding path.
When working in customer service, it might be easier to give in to annoyance or downright anger, but if you choose the high path – the path of kindness, understanding and true caring, you will not be disappointed. It can and will make all the difference.
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