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Successories

Customer Service


Customization Frequently Asked Questions



What products can I imprint?

Many of the products we sell can be easily customized with your company logo or message. If you have questions as to whether a product we offer can be customized, please see the product information page, or call us at (800) 535-2773.



Can I place my order online?

Yes, you can. Just select the item you would like to have customized with your logo, add it to your basket, and follow the instructions. We will follow up with you via phone or e-mail to finalize your order. We also accept customized product orders by phone, by fax, or by mail. See the Contact Us section for our phone, fax and address information.



Do I need to pay a set-up fee for every piece or image I order?

No. The set-up fee applies to every die, not to every piece or image that you order. The same die will work for all items within a product category. For example, a single die will work for all framed prints. The exception to this rule is padfolios, mousepads and folders. Because the imprinting size is the same, a single die will work for all three. Your die(s) will remain on file at Successories for 2 years so that you can continue to imprint items without paying additional set-up fees.



Can I fax my logo?

We cannot accept logos via fax. A faxed image, or an image from letterhead or a business card, isn't high contrast or very clear, and won't reproduce well. Please provide your artwork as described under Providing Artwork.



Can I send electronic formats other than those listed?

Yes, but the listed formats are guaranteed to work with our system and can be expedited the fastest and without additional charge beyond the set-up fee. We are willing to try other formats, but can't guarantee that they will work. The formats listed are quite common and are likely available through your organization.



Can I imprint logos only, or messages, too?
You can imprint logos or messages. For example, if you have a corporate theme, we'd be happy to print that for you.

Can I return imprinted items?

Because of their custom nature, you cannot cancel, exchange, change or return imprinted items once you've approved your artwork.



Can I choose the placement of my logo?

Under the Product Specifications for each imprintable item, you'll find a description of where the imprinting will be placed. The placement on each item was chosen by our design staff so that your logo does not cover the quote or image.



Who can I talk to for help with my imprinted items?

Our Customer Service Representatives would be happy to help you. Please call (800) 535-2773 for assistance.


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