Customer Service

I was unable to find an item on your web site, how can I find it?

You can use our Search to find the item you are looking for. If you are unable to locate the item, it may be discontinued and no longer available. However, you can call us at (800) 535-2773 between the hours of 7am-7pm (CST) Monday-Friday and we will see if we can locate it for you.

Will I receive an order confirmation?

You will receive an order confirmation if you provide your e-mail address during the check-out process.

Can I cancel an order after it's been submitted?

Yes, most orders may be canceled any time prior to shipment. Due to the unique manufacturing process of some of our products, your engraved merchandise is not returnable; once you have given us final approval for your custom order, it may not be cancelled, changed, returned or exchanged.

How do I check the status of my order?

We will be happy to provide you with the status of your order via phone or e-mail. Simply go to the Questions About Your Order section of this web site and fill out the Customer Service Request or call us at (800) 535-2773 to speak with one of our representatives.

How long does it take to get my imprinted items?

Most imprinted items ship 10 days after you've approved your artwork. Medallion and medallion keychain and medallion lapel pin lead time is 8 weeks from approval of your artwork. Therefore, the sooner you approve your artwork, the sooner your items will ship. You'll also receive faster service if you provide artwork that meets the specifications outlined under Providing Artwork. Artwork that meets these specifications does not take additional time to prepare. Artwork that doesn’t meet these specifications may require additional time and cost for manipulation.

Can I have my order shipped to more than one location?

At this time our online order capabilities limit us from processing multiple ship-to locations within one order (you can, however, place each order separately). Or, these orders may be placed by phone, fax, or mail, as specified in the Ordering Information section.

Do you accept company purchase orders?

Yes, we will accept a purchase order of $100 or more from your company for mailed or faxed orders only. Please refer to our Purchase Order information for more details.

I placed my order with a credit card; can I get a copy of the invoice for my expense report?

Yes, we will be happy to provide you with a copy of an invoice via fax, mail, or e-mail. Simply call us at (800) 535-2773 or submit your request to the Customer Service Request section of this web site.

What if I have a problem with my order?

Go to the Customer Service Request section of our web site and complete the necessary information in the space provided. You will normally receive a response within one business day. If your situation requires immediate attention, please call our Customer Service department at (800) 535-2773 between the hours of 8am-5pm (CST) Monday-Friday.

Do you have stores located near me?

We may; please review our store listings for the location nearest you.

Do you sell your products wholesale or to ASI distributors?

No, Successories products are no longer available to wholesale accounts or ASI distributors.

How will the information I've submitted be used?

When placing an online order, we do ask for your personal information and your credit card information. The information is stored in a secure environment separate from our web site. For more details, please see the Privacy and Security section of our web site.

If you place an order or request a catalog, we will send you catalogs periodically. Go to the Catalog Mailing List section if you do not wish to receive catalogs.

We will send an e-mail message to you to confirm online orders you place. From time to time we may contact you via e-mail with special Successories' promotions. You will always have the option to discontinue these e-mails should you wish.

If you provide us with your name and address, we may make it available to other companies who want to tell you about their products or services. Go to the Catalog Mailing List section if you do not want us to share your name.

How do I remove my name from your mailing list?

Your name and address does not become a permanent part of our mailing list unless you place an order or request a catalog from us. If you do not want your name to be on our mailing list, please submit a written request by fax to (800) 932-9673 toll free, by mail to Successories, 2520 Diehl Rd., Aurora, IL 60502, or select the appropriate option in the Catalog Mailing List section of this web site.