Returns & Exchanges
Your business is very important to us. If you are not satisfied with your order for any reason, please contact our customer care department at 1-800-535-2773 between 8:30 a.m. and 5:30 p.m. Eastern Time, Monday through Friday.
Please call us to obtain your RMA# (Return Merchandise Authorization) 1-800-535-2773
- All returns MUST receive an RMA # from customer service prior to returning an item(s).
- Replacements will not be shipped until exchanged merchandise is received.
- RMA #'s are valid for a period of 30 days from date of issue.
- NO REFUND or EXCHANGES will be granted without an RMA #.
- Successories will not be responsible for any returns received without an RMA #.
- You must use a major carrier and provide us with the tracking #.
Please Note: Return all products in like new condition with original packaging if applicable. Once we receive your complete returned package, we will process your refund for the purchase price, less shipping and handling charges.
THE SUCCESSORIES GUARANTEE:
If you are not 100% satisfied with your purchase within 90 days of receipt, we will exchange your item, refund your money, or credit your account. We'll do whatever it takes to make it right!
Please note: Engraved, imprinted and custom merchandise may not be canceled, exchanged, changed or returned after you have given us final approval. With respect to our imprinting processes on promotional products, we reserve the right to ship and bill up to 10% over or under the quantity ordered.
If your order was placed by credit card, a refund will be processed upon receipt of your returned merchandise, less shipping charges. Please allow 30-60 days for the credit to appear on your credit card statement, or a refund check to be processed and mailed. Open accounts will be credited upon receipt.