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4 Tips On Using Positive Feedback Notes During Customer Service Week


A practice many companies are taking on is acknowledging Customer Service Week. This is when company managers take the time to write a brief note to each of their employees. The positive notes can serve several purposes, from improving company moral to inspiring staff to succeed. While choosing the notepad is easy thanks to Successories, knowing what to write can be difficult. This Customer Service Week, use these 4 tips to create messages that will motivate and inspire your team.

  1. Write “thank you”. This is one of the most important things you can do. Let employees know that their contributions are appreciated, and they’re an important part of the team. Start and end each note with words of thanks to ensure you get your message across.
  2. Be unique. The last thing you want to do is make every employee note the same. Your message won’t mean as much if you do. Think about the qualities that sets each staff member apart, and mention that in your note. The personal touch will make employees feel special, and can have the added benefit of boosting company loyalty.
  3. Recognize company values. Every business should have its own set of values, which are embraced by employees. If you want this to happen, you need to acknowledge these values in your notes. Customer Service Week is the perfect opportunity for you to do just that. In each note mention how you see the employee upholding these values. Not only will this show your appreciation, but it also emphasizes the importance placed them.
  4. Don’t be critical. Customer Service Week is not the time to criticize an employee’s performance. Instead, it is a chance for bosses and managers to praise and encourage their staff. There is always plenty of time to “coach” your employees, just not during this week. Instead take the time to praise them, and you might be surprised at the improvement in their performance.

Customer Service Week is typically in October, but you don’t need a set date to put these 4 tips into practice. Bosses and managers can leave positive notes for their employees anytime they feel like a “thank you” is due. It only takes a few minutes, and the resulting benefits are well worth the time it takes to jot down a few words of thanks.

When employees feel appreciated, company loyalty typically increases. This translates into fewer lost staff members, reducing the need to hire and train replacements. A brief note praising their performance can provide inspiration and motivation, and this can lead to increased productivity. All of which, benefits the company. All of this can be accomplished simply by acknowledging each employee individually with a brief note.

This Customer Service Week, take advantage of the various “thank you” notepads at Successories, and let your staff know that they are a valued part of the team.

Successories has been providing motivation to organizations like yours since 1985