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Nobody Is “Just” An Employee

No matter what business you’re in, you’ve got a range of employees doing a range of various jobs for you.

Let’s say, for instance, that you run a retail business. You’ve got cashiers and people who handle the cleaning and the stocking. Department and store managers. Purchasing agents, people who keep the back office running smoothing, other people who make sure the computers cooperate, and so on.

Some of those jobs are obviously more glamorous and better paying than others, but don’t ever let your employees start to feel like they’re “just” a cashier. Just an accountant. Just a stock clerk, and the like.

That kind of thinking is dangerous and bad for your business in a number of different ways. If an employee feels that he or she is just a low-ranking cog in whatever business you’re in, then they’re only going to do the bare minimum that’s required of them and they’re not going to be all that thrilled about doing it.

They’re going to be just going through the motions. Punching the clock, then punching out again the moment their shift is over.

 

It’s easier than you might think to let all your employees, no matter what kind of work they’re doing for you, know how important they are to the success of your enterprise. That starts with good communication from you on a consistent basis.

Let your employees know exactly how the work they’re doing contributes to the success of your business.   Sure, keeping the shelves stocked and the floors clean might not seem all that important, but those are the details your customers notice when they enter your establishment.

If the place is spotless and the shelves are brimming with goods, they’re going to have a good experience shopping with you, and that’s going to make them much more likely to come back. Your shelf-stocker then, plays a critical role in fostering customer loyalty, as do your cashiers.

Your IT people are the same way. If the computers are down, your customers can’t pay for their goods quickly and efficiently, which creates frustration. When those systems are running smoothly, it creates a more enjoyable shopping experience which directly impacts your bottom line.

This is true of literally everyone you have in your employ. After all, if they weren’t adding value to your business, you wouldn’t keep them on the payroll, so be sure they know that. Be sure they understand how they’re contributing to the overall success of the business they spend so many hours serving.

Also, encourage your employees to think outside the box, and reward them for doing so. Great ideas can come from anywhere, and the people who work on the front line of your company often know a surprising amount about how it could be made to run better and more efficiently.

Pay attention to them. Encourage their suggestions and implement any that you judge to have a good chance of success, then reward your employees for coming up with ideas to improve your business. That pays handsome dividends indeed, not the least of which is the fact that job satisfaction at your company will soar.