
Employee engagement is critical to the long-term success of any business, especially small to medium-sized enterprises (SMEs) that often rely on lean teams and collaborative efforts.
Recently, two workplace trends have sparked significant discussion among business leaders: Quiet Quitting and Soft Quitting.
While both signal deeper issues in workplace culture, understanding the distinctions that make each phenomenon unique, and their deeper implications can help managers address them effectively.
What Is Quiet Quitting?
Quiet Quitting emerged as a buzzword just after the pandemic.
It describes employees who fulfill only the minimum requirements of their jobs without going above and beyond. These individuals adhere strictly to their job descriptions, often as a form of silent resistance to burnout or dissatisfaction.
The reasons behind Quiet Quitting vary, but they often stem from a lack of motivation, overwork, or feeling undervalued.
For SMEs, where resource constraints often require employees to wear multiple hats, Quiet Quitting can be a red flag signaling a need to reassess workload distribution and employee recognition.
While Quiet Quitting can dampen innovation and limit growth, it doesn’t necessarily indicate a complete disengagement. Quiet Quitters may still contribute reliably and meet expectations—they simply avoid extra effort that they don’t perceive as necessary or rewarding.
What Is Soft Quitting?
Soft Quitting, on the other hand, is both more insidious and more problematic (in addition to being harder to detect).
Employees who Soft Quit are physically present but emotionally absent. They have mentally disengaged from their roles and responsibilities, often leading to a sharp decline in productivity, innovation, and workplace morale.
Unlike Quiet Quitters, who perform their duties at a baseline level, Soft Quitters may struggle to meet even minimum expectations.
Their withdrawal can spread toxicity within teams, dragging down overall morale and creating an environment of complacency.
This phenomenon is especially dangerous for SMEs because such organizations lack the buffers and redundancies available to larger companies. One disengaged employee can have a disproportionate impact on small teams.
Why Soft Quitting Is a Bigger Issue for SMEs
- Ripple Effect on Team Dynamics
In SMEs, employees often work closely together, and the disengagement of one team member can ripple through the entire organization. Soft Quitters can unintentionally create a culture of apathy, which undermines collaboration and productivity. - Harder to Detect
As mentioned above, Soft Quitting is often subtle, making it harder for managers to identify early.
Unlike Quiet Quitters, who openly stick to the boundaries of their job descriptions, Soft Quitters may appear to be busy or productive while contributing little of value. This makes their disengagement a hidden cost that can escalate over time. - Significant Financial Impact
Replacing a disengaged employee is expensive, and the recruitment process can take a toll on SMEs with limited HR resources. Moreover, the loss of institutional knowledge and the potential disruption to customer relationships amplify the financial burden of Soft Quitting. - Impact on Leadership Credibility
When Soft Quitting goes unaddressed, it can undermine the credibility of leadership. Employees may perceive management as out of touch or incapable of fostering a positive workplace culture. This can lead to higher turnover rates and a diminished employer brand.
What You Can Do About It: Strategies for Business Owners and Managers
- Prioritize Open Communication
Regular check-ins and transparent communication are essential. Create a safe space for employees to share concerns and suggestions without fear of retaliation. Employees who feel heard are less likely to disengage. - Invest in Employee Wellbeing
Disengagement often stems from burnout or a lack of fulfillment. Consider implementing wellness initiatives, offering flexible work arrangements, and providing opportunities for personal and professional growth. These steps can help employees feel valued and motivated. - Recognize and Reward Contributions
Publicly acknowledging employees’ achievements can go a long way in building morale and engagement. Even small gestures, like personalized thank-you notes or occasional gifts, can make employees feel appreciated. - Revisit Role Alignment
Ensure that employees’ roles align with their strengths and interests.
Mismatched responsibilities can lead to frustration and disengagement. By tailoring roles to individual talents, you can foster a sense of purpose and job satisfaction. - Train Managers to Detect Early Signs
Equip your leadership team with the tools and training needed to identify disengagement early. Subtle signs, such as decreased participation in meetings or a drop in the quality of work, should prompt immediate action.
Final Thoughts
For SMEs, the stakes of employee disengagement are high. While Quiet Quitting signals a need for cultural adjustments, Soft Quitting poses a deeper, more pressing challenge.
By understanding the nuances of these trends and addressing the root causes, business owners and managers can create an environment where employees thrive—and where the dangers of disengagement are mitigated.
Ultimately, fostering a culture of appreciation, alignment, and communication is the most effective way to combat both Quiet and Soft Quitting. When employees feel valued and connected to their work, they are far less likely to disengage, ensuring your business remains resilient and successful.