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Service



Customer Favorite Service

Updated Saturday 06-23-2018
Service Hummingbird Framed Award
from Carol of Tucson, AZ

Service Hummingbird Framed Award

Impressive Award
This was a great award for an educator. The picture was great and the presentation is good too. I would highly recommend it.

Service Waterfall Mini Motivational Poster
from Rachel of Durham, NC

Service Waterfall Mini Motivational Poster

Perfect for Customer Service
I gave this gift to my dept staff upon my retirement from a health care facility. Customer services has always been my focus so this was a perfect parting gift for them to continue that focus.

Service Waterfall Motivational Poster
from Jeremy of Odessa, TX

Service Waterfall Motivational Poster

Great Image and Caption
Great way to hang something attractive and convey a message to my staff.

Creating a Customer Service Culture

When people think of customer service, they think of the front-line workers, the ones that come in direct contact with the customer. But the truth is, everyone in your company has an impact on the customer experience: The receptionist who greets visitors, the IT worker who maintains the systems to take orders, and the marketing staff that communicates information about your products. Everyone touches the customer in some way. This is why you must develop a customer service culture — from the top down.

Here are some simple steps you can take to create a Customer-Friendly Organization:Communicate to every level the importance of customer service and the behaviors you are looking for regarding that service.

Recognize employees when they demonstrate positive service behaviors, both formally with awards and informally with certificates, medallions and hand-written notes of thanks. Constantly give specific examples of good customer service. Emphasize the concept of internal customer service. And treat your employees well!

The quality of service they offer your customers is directly related to how the employees are treated themselves. Empower your employees to make decisions and break the "rules" to satisfy a customer. Train your people—all your people—on this customer service-based culture from the moment they are hired.