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Service



Customer Favorite Service

Updated Monday 04-23-2018
Simple Truths of Service Gift Book
from Mary of Lebanon NH

Simple Truths of Service Gift Book

It's a way of life here at MSB
We give the Johnny the bagger book to all our new employees. The message about getting outside the box and making a difference to our customers is invaluabe in banking. We will continue to purchase copies for future employees, great customer service and quality product... Great job Successstories.com!

Service Waterfall Framed Desktop Print
from Spearhead 6 of Chicago, IL

Service Waterfall Framed Desktop Print

Great Quality
I recently gave these to my service team and it was a great way to bring that team together. They all proudly display the art on their desks.

Service Hummingbird 25 Pack Greeting Cards
from AT of Seattle, WA

Service Hummingbird 25 Pack Greeting Cards

Great Product!
I am the purchaser for the company I work for - We hold training classes for our clients and we give these out as examples of something they can give to their employees.We've bought these for years and they are good quality, definitely constructed well.I will to continue to purchase these for our clients, I wouldn't purchase for myself as I feel they are a bit expensive.

Creating a Customer Service Culture

When people think of customer service, they think of the front-line workers, the ones that come in direct contact with the customer. But the truth is, everyone in your company has an impact on the customer experience: The receptionist who greets visitors, the IT worker who maintains the systems to take orders, and the marketing staff that communicates information about your products. Everyone touches the customer in some way. This is why you must develop a customer service culture — from the top down.

Here are some simple steps you can take to create a Customer-Friendly Organization:Communicate to every level the importance of customer service and the behaviors you are looking for regarding that service.

Recognize employees when they demonstrate positive service behaviors, both formally with awards and informally with certificates, medallions and hand-written notes of thanks. Constantly give specific examples of good customer service. Emphasize the concept of internal customer service. And treat your employees well!

The quality of service they offer your customers is directly related to how the employees are treated themselves. Empower your employees to make decisions and break the "rules" to satisfy a customer. Train your people—all your people—on this customer service-based culture from the moment they are hired.