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Service



Customer Favorite Service

Updated Friday 07-19-2019
Service Path Mini Motivational Poster
starstarstarstarstar from Linda of Quincy, MA

Service Path Mini Motivational Poster

Great for my Office
This is the perfect size for my office. The frame and quality was perfect. I would buy this for a gift...it's that nice.

Service Waterfall Certificate Paper
starstarstarstarstar from Ann Wilkinson of Twin Falls, ID

Service Waterfall Certificate Paper

I buy this product all the time.
We use this to create "Years of Service" certificates.

Service Waterfall Perpetual Award Plaque
starstarstarstarno star from Lori Kewalram of Long Beach, CA

Service Waterfall Perpetual Award Plaque

Good product
The plaque looks great! The only issue is that the backing bows out in the middle so it does not look right. There needs to be something in the middle at the top and bottom to stop the backing from bowing out of the back. I would recommend it but would like to see a solution to this issue first.

Creating a Customer Service Culture

When people think of customer service, they think of the front-line workers, the ones that come in direct contact with the customer. But the truth is, everyone in your company has an impact on the customer experience: The receptionist who greets visitors, the IT worker who maintains the systems to take orders, and the marketing staff that communicates information about your products. Everyone touches the customer in some way. This is why you must develop a customer service culture — from the top down.

Here are some simple steps you can take to create a Customer-Friendly Organization:Communicate to every level the importance of customer service and the behaviors you are looking for regarding that service.

Recognize employees when they demonstrate positive service behaviors, both formally with awards and informally with certificates, medallions and hand-written notes of thanks. Constantly give specific examples of good customer service. Emphasize the concept of internal customer service. And treat your employees well!

The quality of service they offer your customers is directly related to how the employees are treated themselves. Empower your employees to make decisions and break the "rules" to satisfy a customer. Train your people—all your people—on this customer service-based culture from the moment they are hired.