Customer Favorite Service
Updated Friday 09-20-2019
from Jeanine of UndisclosedYears of Service Brass Medallion
Yes, with exceptions to shipping
We use these medallions on a yearly basis and present to our teachers for their service. We have repeatedly ordered these for years. It was disappointing that some of the order that came in were damaged. Damaged meaning that the numbers were scratched off so I had to request new ones. Next year, we will have an issue with the medallion holder. You have discontinued the preferred one and we will have some changes in our presentation because we will have two different holders. On that note, the holders seem quite expensive so we may go another route with holders.
from Michele of UndisclosedService Waterfall Motivational Poster
A Must for Service Organization
I work in a service oriented organization. The poster is handing in my office, hopefully fellow staff will embody the meaning.
from Sharon of NHService Path Desk Clock
Love...will buy again!!!
I am responsible for ordering student awards every year. It was past practice to order a plaque with engraving. I thought this was rather boring for a high school student and began researching other options. The clock is perfect, they can take it off to college with them. This is the 2nd year in a row that I have ordered these, and I will continue to in the future. Everybody loves them.Creating a Customer Service Culture
When people think of customer service, they think of the front-line workers, the ones that come in direct contact with the customer. But the truth is, everyone in your company has an impact on the customer experience: The receptionist who greets visitors, the IT worker who maintains the systems to take orders, and the marketing staff that communicates information about your products. Everyone touches the customer in some way. This is why you must develop a customer service culture — from the top down.
Here are some simple steps you can take to create a Customer-Friendly Organization:Communicate to every level the importance of customer service and the behaviors you are looking for regarding that service.
Recognize employees when they demonstrate positive service behaviors, both formally with awards and informally with certificates, medallions and hand-written notes of thanks. Constantly give specific examples of good customer service. Emphasize the concept of internal customer service. And treat your employees well!
The quality of service they offer your customers is directly related to how the employees are treated themselves. Empower your employees to make decisions and break the "rules" to satisfy a customer. Train your people—all your people—on this customer service-based culture from the moment they are hired.