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Service



Customer Favorite Service

Updated Tuesday 11-19-2019
Precious Gem Years of Service Award
starstarstarstarstar from VPE of Chicago, IL

Precious Gem Years of Service Award

Fantastic Surprise!!
This award really bought a tear tear the recipient's eyes. She was touched and please by the sentiment!

Service Chrome Pen
starstarstarstarstar from MT Rose of Missoula MT

Service Chrome Pen

Love the Message
Our social service nonprofit organization succeeds as a result of the strong efforts on the part of our program services team. The message honors their efforts on behalf of our clients. It's been well received.

Service Waterfall Colorbrite Jr. Padfolio
starstarstarstarno star from LB of St. Albert, Canada

Service Waterfall Colorbrite Jr. Padfolio

Great Product
Great as a keepsake from a training event.

Creating a Customer Service Culture

When people think of customer service, they think of the front-line workers, the ones that come in direct contact with the customer. But the truth is, everyone in your company has an impact on the customer experience: The receptionist who greets visitors, the IT worker who maintains the systems to take orders, and the marketing staff that communicates information about your products. Everyone touches the customer in some way. This is why you must develop a customer service culture — from the top down.

Here are some simple steps you can take to create a Customer-Friendly Organization:Communicate to every level the importance of customer service and the behaviors you are looking for regarding that service.

Recognize employees when they demonstrate positive service behaviors, both formally with awards and informally with certificates, medallions and hand-written notes of thanks. Constantly give specific examples of good customer service. Emphasize the concept of internal customer service. And treat your employees well!

The quality of service they offer your customers is directly related to how the employees are treated themselves. Empower your employees to make decisions and break the "rules" to satisfy a customer. Train your people—all your people—on this customer service-based culture from the moment they are hired.