Phil Crosby Quotes


5 Phil Crosby quotes:



"Making a wrong decision is understandable. Refusing to search continually for learning is not."
"Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric."
"If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow."
"Change should be a friend. It should happen by plan, not by accident."
"A rule to live by: I won't use anything I can't explain in five minutes."



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