Elizabeth Herrell Quotes

4 Elizabeth Herrell quotes:

"Initially, the contact center was considered a service organization and was asked to do that as efficiently as possible. Quality monitoring as a contact center application is still very much involved in the initial goal of improving customer-facing processes. But importantly, it now has higher value for deriving customer intelligence."
Author: Herrell Quotes Category: Quality Quotes
"Airlines have done this well for a long time. If I only want to know gate information, I can go in and say, 'Flight at 10:45' and get the info without even needing to know the flight number."
"SIP is going to force these vendors to stop being so proprietary."
Author: Herrell Quotes Category: Force Quotes
"Unified messaging is really an old architecture. It has been around since the mid-'90s. There is a shift happening, because Microsoft is getting into the business. Still, you can't really say that things will change overnight."

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