Larry Freed Quotes

4 Larry Freed quotes:

"Keeping shoppers happy while they are on the site is just one piece of the satisfaction equation. A bad experience with fulfillment or customer service could outweigh a positive experience on the site."
Author: Freed Quotes Category: Experience Quotes
"E-Retailers used to be at a disadvantage because customers can't touch and feel their products, but they've figured out that there's a whole lot more they can offer to make up for that. Today's online stores have evolved significantly, offering advances such as 360 degree views of products, customer reviews, side by side product comparisons, and extensive product information and specifications that often exceed what is available in a store or catalogue."
Author: Freed Quotes Category: Customers Quotes
"Amazon (is) selling everything from garden appliances and apparel to electronics and used books. But bigger isn't always better from a customer's viewpoint."
"It's reasonable to expect that such high levels of customer satisfaction will keep sales and revenue growing at Amazon in the coming year."
Author: Freed Quotes Category: Sales Quotes

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