100% Successories Statisfaction Guarantee
If you are not 100% satisfied with your purchase within 30 days of receipt, we will exchange your item, refund your money, or credit your account. We'll do whatever it takes to make it right! See full details.
When will I receive my order?
Stock items ship within 2 business days. Items made to order take 3 to 5 business days. Logo-ed items take 5 to 7 days of production after art proof approval. Then add shipping time. RUSH service is available for many of our products.
Where do I send my artwork/logo?
You can upload artwork/logo & add your personalization here online or e-mail it to contactus@successories.com with your order number.
When will I see a proof?
Stock and personalized items do not go through the art proof process. If you are customizing and adding your logo, our team of artists will email you a free art proof within 48 business hours.
Can I order by phone?
Absolutely! Our product specialists are standing by at 1-800-535-2773 . We will be happy to to answer all your questions, be your personal shopper, and generally help in any way we can.
WARNING Compliance & Safety Information -
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Compliance
Successories works with many suppliers and factories each vetted for high quality materials, product selection, and manufacturing capabilities to offer you the best, most innovated, and widest selection of products available. Although Successories doesn't own the end-to-end process of all products sold, Successories ensures that all products sold meet all applicable federal safety requirements as enforced by the U.S. Food and Drug Administration, the Consumer Product Safety Commission, and the Federal Communications Commission.
Successories is committed to applying the highest safety standards to our products while conducting business in an ethical and socially responsible way.
California Proposition 65 (Prop 65)
Successories products that are shipped to California are also subject to Proposition 65, www.p65warnings.ca.gov , which is known as the Safe Drinking Water and Toxic Enforcement Act of 1986. Proposition 65 required businesses to give clear and reasonable warning to purchase prior to completing the purchase regarding chemicals that are known to the state of California to cause birth defects or other reproductive harm. For a plain language version of the Proposition 65 regulations, please visit: http://www.oehha.ca.gov/prop65/background/p65plain.html
If for any reason a product is known to Successories not to comply with all Prop 65 standards, the product will have a Prop 65 warning applied to it when the product is known to be shipped to California.
Successories cannot test every piece of every order that we ship to California for every one of the Proposition 65 listed 850 chemicals, and you may continue to have concerns about compliance with Proposition 65. If so, then the safest option is to include a label on each product that may ship to the State of California which we will do free of charge upon request. The label will read as follows and will ensure full compliance with California Proposition 65 requirements:
Do to the nature of Successories products as promotional marketing materials and awards & recognition gifts, original packaging and warning labels may be removed and distributed by end-users in the state of California without Successories knowledge. Due to this, by purchasing from Successories, you agree to fully defend, indemnify and hold Successories harmless from any alleged violations of Proposition 65 concerning products purchased from Successories or any of its subsidiaries including any and all claims, demands, lawsuits, actions, proceedings, liabilities, damages, fines, penalties, imposts, fees, costs, losses, and expenses including, but not limited to, reasonable attorney's fees and costs.
Consumer Product Safety Improvement Act (CPSIA)
As a reminder, the purpose of this law is to provide consumers with the source of each product with the goal of improving the safety of each product. Please visit the Consumer Product Safety Commission for more information.
In compliance with CPSIA, all products primarily intended for children under age 12 will include tracking numbers. Testing and all documentation for these products may be requested from the factory. Prime Line® does not intend for any items to be used as children's products or toys, but rather as advertising specialty items only.
In accordance with section 14(a)(5) of the Consumer Product Safety Act,15 U.S.C. §2063(a)(5) (CPSA), all youth apparel sold by Prime Line has been lab tested, has a certificate of conformity, and CPSIA compliant tracking number. In addition, each imprinted youth garment will be imprinted with a permanent tracking number using CPSC approved ink. The tracking label will be applied to the inside back hem of each youth shirt in one color and will contain our compliance phone number and the sales order number both printed in a 12 pt font. Light color shirts will be printed in a dark color ink, dark color shirts will be printed in a light color ink. Additional fees may apply.
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