100% Satisfaction Guarantee

We guarantee that the products you received are as advertised and manufactured at the highest quality.
If you are not 100% satisfied with your Successories purchase within 30 days of receipt, we will exchange your item or refund your money. We'll do whatever it takes to make it right.

Personalized items are covered by our guarantee. If an award turns up the wrong size, or the item isn't as described on its product page, it gets replaced or refunded like anything else we sell.

Other Terms and Conditions

A guarantee claim carries no restocking fee. If the problem is ours, you don't pay a percentage to have it made right. The restocking fee on our returns page applies to non-personalized products sent back due to a change of mind.

If the finished piece matches the provided personalization instructions or your approved proof, Successories reserves the right not to accept a return or exchange, in part or in full. However, if you so choose, we'll produce a replacement at a discount.

Engraved, imprinted, and custom products can't be canceled or changed once production starts.

Choosing the "Waive Proof" option on an item voids all Successories guarantees.

Production time is needed to meet event dates and relies equally on your quickness and diligence to respond and approve all necessary communications with Successories either via email or phone. Successories is not responsible for delays caused by slow replies or repeated changes to an order.

If you paid by credit card, we process the refund once your returned merchandise reaches us, less shipping charges. Allow 30 to 60 days for the credit to appear on your statement or for a refund check to be mailed. Open accounts are credited on receipt.

Every return needs a Return Merchandise Authorization (RMA) number from customer service. Once we issue it, it's good for 30 days.

All boxes are considered packaging and thus not subject to Guarantees or Returns & Exchanges.

For the full return process, see Returns and Exchanges.

Not sure whether something is covered? Call 1-800-535-2773, Monday to Friday, 9am to 5pm ET. A person answers.