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"Now that we're getting some third, fourth, or even fifth-time purchases, people are buying more and more on their perception of a brand and the experience they've had with a product. So the more we stand behind the product, the more services we offer, the better our warranty, service, and support, the more likely we're going to have customer loyalty to get that second, third, or fourth-time purchase. It's a very critical part of our market share protection strategy."