Nancy Friedman Quotes


6 Nancy Friedman quotes:



"You did a great job' is great. 'You lost the order' is bad. 'We' as a company is a much more consultative word."
Author: Friedman Quotes Category: Company Quotes
"Do not start a conversation with negative information. You won't go anywhere with it,"
"You set the tone of the conversation in a positive mode, and that is really what counts."
"There's very little value in getting angry over the telephone."
Author: Friedman Quotes Category: Value Quotes
"There's very little value in getting angry at anybody over the telephone, it is too easy to hang up."
Author: Friedman Quotes Category: Value Quotes
"There is a direct correlation between the companies that are known for good service and service training. There's a line that pulls it right from the top to the bottom."
Author: Friedman Quotes Category: Service Quotes



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