Frequently Asked Questions

Successories practically invented workplace motivation. Since 1985 we've been the original name in motivational posters, awards, and employee recognition. We're the company behind Inspire. Motivate. Recognize. Four decades later we're still a hands-on manufacturer and decorator, with our own engraving, printing, and design team under one roof. No middlemen. Read our full story ›

Everything you need to motivate a team and celebrate great work. That includes motivational posters and wall art, awards and trophies, plaques, crystal and glass awards, certificates, and corporate and employee gifts. Thousands of items are ready to personalize. Need something bigger? We design and run complete recognition programs for organizations of any size.

Yes. For corporate gifts and larger projects, you can work one on one with a dedicated account rep who acts as your personal shopper. They'll help you source the right items for your budget and occasion, create graphic mockups so you can see your logo or message in place, and send you a clear quote. Call us at 1-800-535-2773 or email contactus@successories.com to get started.

Yes. Beyond our catalog, our team can source and brand gifts, build custom gift sets and boxes, and design pieces around your brand. Explore our Custom Solutions, or tell your rep what you have in mind and they'll handle the sourcing, mockups, and pricing.

Yes. tmwrk is our employee recognition platform for ongoing programs. It handles milestone and years-of-service automation along with curated gift boxes, so you can celebrate your team consistently all year. Learn about tmwrk or see the platform overview.

Yes. Many items show quantity discounts right on the product page, so your price per piece drops as you order more. For larger volumes or a big event, call us or request a quote. We'll get you the best pricing and help with the details, like multiship and in-hands dates.

Our 100% Satisfaction Guarantee has your back. If you're not completely satisfied within 30 days of receiving your order, we'll exchange it or refund you. On personalized pieces, that covers our production and quality against the details you submitted, or the proof you approved when a proof was provided. See the full guarantee ›

Open your box and look everything over as soon as it arrives. If a product itself came damaged, reach out right away and we'll get a free replacement moving as fast as we can. This covers the products themselves. Outer shipping cartons and packaging materials aren't replaced.

It depends on the type of personalization. Standard personalization, meaning a few lines of names, dates, or a short message, goes straight into production from the text you enter, so it ships quickly. That makes it important to double-check your spelling, dates, and capitalization before you submit. Logos and larger custom messages or designs are proofed first, and we build them exactly from the proof you approve. Either way, if the finished piece doesn't match what you submitted or approved, that's on us. We'll correct it free under our 100% Satisfaction Guarantee. Need a change after production has started? We'll make a discounted replacement at your order's per-piece rate.

Stock, non-personalized items can come back within 30 days. Because engraved and custom pieces are made just for you, they aren't returnable. They're always protected by our 100% Satisfaction Guarantee. Returns & exchanges ›

Yep. With our Lowest Price Guarantee, if a published price on our own site drops within 30 days of your order, we'll refund you the difference. Promotional, bundled, and coupon orders are excluded. Details ›

Caught it early? Before standard personalization enters production, or before you've approved a proof on a logo or custom job, we'll happily fix artwork, text, items, or quantities at no charge. Once a personalized, imprinted, or engraved item is in production, it can't be changed or canceled. Non-customized stock items may carry a restocking fee. Changes & cancellations ›

Three easy ways. Order online by picking your products and adding your personalization, call us at 1-800-535-2773, or email contactus@successories.com with your item numbers, your in-hands date, and a shipping address. Ordering & shipping details ›

For most personalization, no proof is needed. A few lines of names, dates, or a short message go directly to production from what you type, so your order ships quickly and accurately. We send a FREE proof when it matters most, which is logo decoration and larger custom messages or designs. Those proofs typically arrive within 2 business days, and production doesn't begin until you approve. If we don't hear back within 48 hours, we move the order into production so it isn't delayed. Art & proof info ›

A proof is a digital preview. It's a rendering that shows exactly how your logo or custom design will look before we produce it. We email it free, production waits until you approve, and once you do, the proof is final and we build it exactly as shown. One thing to know: standard text personalization isn't proofed. It goes straight to production from the text you enter, so please review your wording carefully at checkout. More about proofs & artwork ›

Vector art works best. That's .ai, .eps, or .cdr with fonts converted to outlines. We can also work from a high-quality .jpg or .png, though that may add a one-time art-conversion fee and a little proofing time. Full logo requirements ›

It depends on the item. Stock items ship within 2 business days. Made-to-order items take 3 to 5 business days. Logo and custom items take 5 to 7 business days of production after you approve your proof. Add transit time on top. Standard text personalization skips the proof step, so it ships on the faster end. Rush options are available on many items. Call us and we'll help you hit your date. Processing & shipping times ›

We ship via trusted major carriers, and your order may ship from more than one of our facilities at no extra cost. Sending to lots of locations? You can multiship to many addresses right in checkout. A $10 per-address handling fee applies. Shipping options ›

We do, worldwide. International orders go through one of our reps by phone or email, and may be subject to customs duties and taxes paid by the recipient. See our Ordering & Shipping page for the full international details.

We take Visa, Mastercard, American Express, Discover, and PayPal. Businesses, schools, and government agencies can also pay by Purchase Order or invoice. Terms are subject to approval, and education and government accounts are approved automatically. Payment & terms ›

We avoid setup fees wherever we can. Stock awards and our on-demand personalized products don't have a setup fee. Promotional product gifts may require one. When a setup fee applies, you'll see it clearly on the product page and in your cart before you check out.

We collect your payment details at checkout, but we don't actually bill you until your order ships.

Any applicable sales tax is calculated and shown at checkout before you place your order. Tax-exempt? Email your certificate to contactus@successories.com and we'll remove the tax, and refund any tax charged in error.

Always. Our checkout is secure, and we respect your privacy. We never sell your personal information. See our Privacy Policy, Terms of Use, and Accessibility Statement.