Robert Townsend Quotes


18 Robert Townsend quotes:



"The soul is made for action, and cannot rest till it be employed. Idleness is its rust. Unless it will up and think and taste and see, all is in vain."
"One of the most important tasks of a manager is to eliminate his people's excuses for failure."
"Make every decision as if you owned the whole company."
"Most people in big companies are administered, not led. They are treated as personnel, not people."
"Many ideas are good for a limited time - not forever."
"Excellence and size are fundamentally incompatible."
"Managers must have the discipline not to keep pulling up the flowers to see if their roots are healthy."
"True leadership must be for the benefit of the followers, not the enrichment of the leaders."
"Consultants are people who borrow your watch and tell you what time it is, and then walk off with the watch."
"If you have to have a policy manual, publish the Ten Commandments."
"Is what I'm doing or about to do getting us closer to our objective?"
"A good leader needs to have a compass in his head and a bar of steel in his heart."
"A good manager doesn't try to eliminate conflict; he tries to keep it from wasting the energies of his people. If you're the boss and your people fight you openly when they think that you are wrong - that's healthy."
"They know they're very good issues to be fighting for. They all feel good about it."
"Compromise is usually bad. It should be a last resort. If two departments or divisions have a problem they can't solve and it comes up to you, listen to both sides and then pick one or the other. This places solid accountability on the winner to make it work. Condition your people to avoid compromise."
"All organizations are at least 50 percent waste - waste people, waste effort, waste space, and waste time."
"A leader is not an administrator who loves to run others, but someone who carries water for his people so that they can get on with their jobs"
"Top" management is supposed to be a tree full of owls-hooting when management heads into the wrong part of the forest. I'm still unpersuaded they even know where the forest is."



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