Edwards Deming Quotes
22 Edwards Deming quotes:
"The job can't be finished only improved to please the customer."
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"The emphasis should be on why we do a job."
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"When a system is stable, telling the worker about mistakes is only tampering."
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"Lack of knowledge . . . that is the problem."
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"Eliminate numerical quotas, including Management by Objectives."
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"Any manager can do well in an expanding market."
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"If you do not know how to ask the right question, you discover nothing."
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"It is not necessary to change. Survival is not mandatory."
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"You can not define being exactly on time."
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"It is not enough to do your best; you must know what to do, and then do your best."
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"The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work."
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"There is a penalty for ignorance. We are paying through the nose."
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"Learning is not compulsory... neither is survival."
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"All anyone asks for is a chance to work with pride."
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"Hold everybody accountable? Ridiculous!"
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"If you can't describe what you are doing as a process, you don't know what you're doing."
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"You should not ask questions without knowledge."
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"Rational behavior requires theory. Reactive behavior requires only reflex action."
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"Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them."
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"Quality is everyone's responsibility."
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