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2017 Customer Service Week


Customer Service week is October 2 - 6, 2017

This is a week of motivation for your organization by boosting morale. Successories has an exclusive collection of high quality items that you can use to reward customer representatives, spotlight the importance of customer service within your organization, give thanks to other departments for their support, and remind customers of your commitment to customer satisfaction.


Customer Service Week 2013

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Customer Service Week

Oct 2 - 6, 2017


Customer Service Gift Ideas

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About Customer Service Week

A strong consumer base is necessary for the success of almost any business, and the first full week in October is set aside annually to recognize the important role customers play. Started in the late 1980s and officially recognized by the United States Congress in 1992, Customer Service Week is a chance for businesses to reward their loyal customers, attract new ones, and reinforce the importance of satisfied consumers to employees.


This week long celebration has also spread to emerging markets in other countries that have witnessed the success it has had for American businesses. Asia, Africa, the Middle East and the UK have all implemented their own Customer Service events and have noticed an improvement in the relationship between consumers and businesses. Some of the industries that benefit the most from loyal and satisfied customers include finance, insurance, manufacturing, retail, communications, and hospitality. Healthcare, nonprofits and governmental agencies also benefit from a strong customer base.


Customer Service Week is the perfect opportunity for businesses to highlight the role consumers play, along with improving several aspects of the company. During this seven-day event, businesses can use the time to:

• Reward and recognize customer loyalty
• Remind returning and new customers of their commitment to providing excellent service.
• Raise awareness in the company on the importance of customer service.


This seven day period is also a great time to remember employees who have gone out of their way to ensure everyone is treated as a "valued customer". Recognizing the employees who are routinely on the floor or working in the service department can help stress the importance of customer satisfaction to the rest of the staff, along with boosting morale and inspiring teamwork among employees.


Celebrating Customer Service Week should be a fun experience for consumers and employees, and the best way to get everyone involved is to plan a few activities. Sending invitations to customers on the mailing list will get everyone in the door, and it is always a nice touch to add a personal greeting or coupon with the email. Some businesses have found success handing out "thank you" cards while others award customers door prizes. The main goal is to remind the customer of their importance and to let them know you appreciate their business.


Employees are also important to the success of a business, and these are also the faces that routinely meet and deal with customers. During this week in October it is a good idea to remember these employees, along with the rest of the hard working staff. Having fun games with small prizes scheduled throughout the week can keep the mood at work light and happy. When employees are happy at work, this often transfers over into better customer service. The simple games can also inspire teamwork, along with healthy competition.


While it might be the time to remember the important role customers play in the success of a business, the first week in October is also a great time to thank well deserving employees for their excellent service and people skills. Research has shown that when employees are happy and appreciated, customers are generally more likely to leave satisfied.

Fun Facts on Customer Service Week

Fact: We spend up to 10% more for the same product with better service.

Fact: We tell anywhere from 9 to 12 people when we get good service.

Fact: When we receive poor service, we tell up to 20 people.

Fact: Studies have shown that it takes a customer as little as ten seconds to pick up on the attitude (bad or good) of the person they are speaking to!

Creating a Customer Service Culture

When people think of customer service, they think of the front-line workers, the ones that come in direct contact with the customer. But the truth is, everyone in your company has an impact on the customer experience: The receptionist who greets visitors, the IT worker who maintains the systems to take orders, and the marketing staff that communicates information about your products. Everyone touches the customer in some way. This is why you must develop a customer service culture — from the top down.

Here are some simple steps you can take to create a Customer-Friendly Organization:

Communicate to every level the importance of customer service and the behaviors you are looking for regarding that service.

Recognize employees when they demonstrate positive service behaviors, both formally with awards and informally with certificates, medallions and hand-written notes of thanks.

Constantly give specific examples of good customer service.

Emphasize the concept of internal customer service. And treat your employees well! The quality of service they offer your customers is directly related to how the employees are treated themselves.

Empower your employees to make decisions and break the "rules" to satisfy a customer.

Train your people—all your people—on this customer service-based culture from the moment they are hired.

Put the Spotlight on Customer Service!

Take time out to recognize the front-line contributions of your customer service staff during Customer Service Week, October 1-5 2007. By acknowledging the importance of their direct role in the success of the company, you'll be arming them with a positive attitude that will be reflected in every customer interaction.

In addition to focusing on the customer service department, this special week provides the perfect opportunity to promote an internal customer service culture that links every member of your organization to the customer.

Exceptional Customer Service starts on the inside.

Though it's easy to forget and often not recognized by companies, customer service is every employee's job. Regardless of position or title, each employee serves someone else in the company with a service or product. It's the IT worker ensuring flawless systems support to the finance manager who generates the detailed report that helps the product manager plan the new product line that will be executed by the product developer who creates the merchandise that will be purchased by the customer. When each "provider" in this service chain delivers quality service to their internal customers, the external customer is the ultimate winner.

This 360-degree approach to customer service has been transforming the workplace in recent years. With Customer Service Week just around the corner, now is the perfect time to incorporate this customer-centric strategy into your organization's long-term plans.

Start building your internal customer culture with these easy-to-implement ideas:

Put the Spotlight on Customer Service!

Take time out to recognize the front-line contributions of your customer service staff during Customer Service Week, October 1-5 2007. By acknowledging the importance of their direct role in the success of the company, you'll be arming them with a positive attitude that will be reflected in every customer interaction.

In addition to focusing on the customer service department, this special week provides the perfect opportunity to promote an internal customer service culture that links every member of your organization to the customer.

Exceptional Customer Service starts on the inside.

Though it's easy to forget and often not recognized by companies, customer service is every employee's job. Regardless of position or title, each employee serves someone else in the company with a service or product. It's the IT worker ensuring flawless systems support to the finance manager who generates the detailed report that helps the product manager plan the new product line that will be executed by the product developer who creates the merchandise that will be purchased by the customer. When each "provider" in this service chain delivers quality service to their internal customers, the external customer is the ultimate winner.

This 360-degree approach to customer service has been transforming the workplace in recent years. With Customer Service Week just around the corner, now is the perfect time to incorporate this customer-centric strategy into your organization's long-term plans.

Start building your internal customer culture with these easy-to-implement ideas:

Encourage spontaneous, year-round recognition. Pass out a service-themed lapel pin or medallion to each person in the company at the beginning of the year. During the course of the year, employees can use that item to reward an employee who has provided them with exceptional service. The excitement this type of program generates is infectious and highly effective.

Celebrate service as a company. Instead of holding a traditional year-end Customer Service department award ceremony, invite the entire organization to an "Excellence in Service" awards celebration. In addition to presenting your external Customer Service awards, recognize one individual in every department for providing extraordinary internal customer service during the year.

Instill customer culture in new hires. Train new employees to think like service providers from their very first day on the job. By providing them with a strong grounding in this initiative, you'll find new hires to be important agents for change throughout the organization.

Encourage spontaneous, year-round recognition. Pass out a service-themed lapel pin or medallion to each person in the company at the beginning of the year. During the course of the year, employees can use that item to reward an employee who has provided them with exceptional service. The excitement this type of program generates is infectious and highly effective.

Celebrate service as a company. Instead of holding a traditional year-end Customer Service department award ceremony, invite the entire organization to an "Excellence in Service" awards celebration. In addition to presenting your external Customer Service awards, recognize one individual in every department for providing extraordinary internal customer service during the year.

Instill customer culture in new hires. Train new employees to think like service providers from their very first day on the job. By providing them with a strong grounding in this initiative, you'll find new hires to be important agents for change throughout the organization.

Customer Favorite Customer Service Week

Updated Friday 07-28-2017
Service Waterfall Framed Award
Rating: | Reviewer: Staff of Los Angeles

Service Waterfall Framed Award

Excellent frame. Great Gift.
Highly recommended.

Motivational Rubik's Cube
Rating: | Reviewer: Events Coordinator of Louisville, KY

Motivational Rubik's Cube

Great product
We will use this as a group activity for our managers. Who wouldn't enjoy the challenge and the new design of a classic puzzle?! I ordered one to check out the quality, and I plan to order for the group. The size surprised me a bit (although listed clearly, just assumed it was larger), but it is large enough to comfortably use. I wondered if it would turn good, and it does. Great product and design!

Service Waterfall Colorbrite Jr. Padfolio
Rating: | Reviewer: LB of St. Albert, Canada

Service Waterfall Colorbrite Jr. Padfolio

Quick Service
Great quality, always well-recieved by the gift recipient.

 
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